About Us
About Healthorae
At Healthorae, we believe that healthy skin begins with balance.
Inspired by the harmony between nature and modern skincare science, we create thoughtfully developed beauty products designed to support your skin’s natural renewal process.
Our mission is simple: to provide effective, gentle, and high-quality skincare solutions that fit effortlessly into everyday routines.
From soothing botanical ingredients to carefully selected formulations, every Healthorae product is created with a focus on skin comfort, quality, and long-term care.
Our Philosophy
Clean Beauty. Thoughtful Care.
We believe skincare should be simple, effective, and enjoyable.
Healthorae combines nature-inspired ingredients with modern formulation approaches to create products that help nourish, hydrate, and protect your skin.
Every product is designed with:
- Carefully selected ingredients
- Skin-friendly formulations
- Quality-focused production
- Everyday usability
Your skin deserves gentle care backed by thoughtful design.
Shipping Policy
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times vary depending on your location:
- United States: 7–15 business days
- Canada: 10–20 business days
- United Kingdom & Europe: 10–20 business days
- Other locations: 15–30 business days
Please note that delivery times may vary due to customs, holidays, or unexpected carrier delays.
Return & Refund Policy
Returns
We want you to love your Healthorae products.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Products must be:
- Unused
- Unopened
- In original packaging
Refunds
Once your return is received and inspected, we will notify you regarding your refund status.
Approved refunds will be processed to your original payment method.
Please note that shipping fees are non-refundable unless the item arrives damaged or defective.
Privacy Policy
At Healthorae, we respect your privacy and are committed to protecting your personal information.
We collect information necessary to process orders, improve our services, and provide a better shopping experience.
Your personal information is never sold or shared with unauthorized third parties.
Information collected may include:
- Name
- Email address
- Shipping address
- Payment information
- Website usage information
We use secure payment processing and industry-standard protection measures to safeguard your information.
Terms of Service
By accessing and using the Healthorae website, you agree to comply with our terms and policies.
All content, images, branding, and materials on this website are owned by Healthorae and may not be reproduced without permission.
We reserve the right to update product information, pricing, and policies at any time.
Contact Us
If you have any questions regarding orders, products, or policies, please contact us.
Email: support@healthorae.com
Company Information
Company Name:
Shenzhen Xinkaicheng Network Technology Co., Ltd.
Address:
Room 707, Building U4, Junxiang U8 Intelligent Manufacturing Industrial Park, Guxing Community, Xixiang Subdistrict, Bao'an District, Shenzhen City